Frequently Asked Questions
What do I get when I work with Explorateur Travel?
Aside from the trip of a lifetime that is perfectly crafted to your liking, we are happy to provide our clients with the following:
- A brainstorming session with one of our experienced Travel Designers to talk through your ideal vacation.
- 24/7 support while traveling.
- Exceptional customer service throughout the duration of your trip.
- A PDF version of your entire trip to keep you organized.
- A customized travel prep guide to prepare you for departure.
Do I pay upfront?
Accommodations and flights can be held with a deposit, unless your departure date is within close proximity. This time frame is determined by the vendors.
All custom itinerary creation is paid in advance through PayPal, and can be added on to any accommodations package. You will be invoiced for the planning, and once paid we will start putting together the details of your dream getaway!
What if I have specific things that I want to do or people I want to see while on my trip - are you able to adjust my schedule accordingly?
Yes! We are here to craft your dream vacation and need your help to do so. If there are specific sights or restaurants that you are dying to try during your trip, let us know and we will be happy to work it into your travel itinerary.
I follow travel bloggers and have a Pinterest account, do I really need a travel agent to help me plan?
We believe that there are certain things best left to the pros... such as first time travels to a foreign country you are unfamiliar with, family vacations or reunions, destination weddings abroad, etc. With the amount of conflicting information available online, it's easy to become overwhelmed and confused. We are here to save you time, money, and unnecessary headaches by using our travel knowledge and partnerships to create the dream vacation you deserve!
Is each itinerary truly customized?
Yes, each Explorateur Travel itinerary is truly one-of-a-kind! With a focus on authentic experiential travel, our designers will work with you to create a trip that fits your unique style.
What if I am traveling with children?
No problem! We are happy to work with your travel circumstances to accommodate everyone involved.
Do you do restaurant reservations?
We reserve restaurant reservations and full itinerary creation for clients booking travel and/or accommodation through Explorateur Travel. This allows us to better connect with the local vendor and ensure a smoother experience.
Can you book our flights for us?
Absolutely! We specialize in finding the best flights that work for your schedule at the best possible price.
What if I want Explorateur Travel to provide a full itinerary for each day of my trip?
We are happy to create a fully customized itinerary for our clients who book travel and/or accommodations through us! This allow us to focus more on your dream trip and provide the best customer service possible.
How long does it take to receive my travel plans from Explorateur Travel?
The initial custom itinerary concept takes roughly a week from the point that the invoice is paid. However, this can vary depending on the length of the trip. In addition, we can only plan as far in advance as our vendors will allow, so there may be some fluctuation in the planning once availability is released. Once we review the itinerary with you, we will send an email requesting your approval in writing for all items that require pre-booking. We will handle all of this and upload ticket and details into your itinerary link.
Please be aware that this process is collaborative and all details are finalized within the month leading up to your trip. Travel includes a lot of details, and we want to work to make it just how you want it!
What if I am craving a getaway but don't know where to go?!
Leave it to us! If you give us an idea of your travel style and budget, we are happy to recommend destinations based on travel knowledge and experience.
If I have my flights and hotels, can I still work with you to create an itinerary?
Due to obstacles in dealing directly with vendors when we aren't the ones who created a booking, we do require that accommodations be reserved through us. This allows for a better experience all around!